Billing & invoicing
Manage365 prices per managed tenant, per month, in Australian dollars. Stripe is the default payment rail; EFT / direct bank transfer is available on request for Enterprise+. GST is handled for Australian MSPs.
Tiers
| Tier | Per tenant / month AUD | Min tenants | Features |
|---|---|---|---|
| Professional | $49 | 10 | All CIPP features + basic compliance |
| Business | $39 | 51 | + full compliance + 1 PSA + 1 RMM + basic white-label |
| Enterprise | $29 | 201 | + full white-label + churn prediction + all integrations |
| Enterprise Plus | Custom | 501+ | Custom SLA, volume discount, dedicated CSM |
How tenant-count is calculated
On the first of every month Manage365 counts distinctactive customer tenants (status = active) under your MSP. Add/remove mid-month is pro-rated to the day. Suspended tenants don't count.
Invoices
- Monthly, automatic on the 1st of the month for the previous month's usage.
- Format — PDF, MSP-branded, ABN on the footer, GST breakdown, tax invoice layout. Compliant with ATO requirements.
- Delivery — emailed to your billing contact via Resend, plus available inSettings → Billing.
- Numbering — sequential per MSP with a
M365-INV-NNNNprefix.
Payment
- Stripe — card or direct-debit saved as a payment method. Auto-charge on the invoice date.
- EFT — available on Enterprise+ with 14-day payment terms; invoice lists the ABA account + reference string.
- Annual prepay — 8.3% discount (one month free) if you commit 12 months upfront. Covered under Enterprise+ contract.
Failed payments
Auto-retry at 1 day, 3 days, 7 days with escalating dunning emails. After day 14 the account enters suspended state — MSP staff can't log in, but customer tenants are not affected (Graph tokens still refresh, scheduled scans still run; you just can't interact via the portal). Payment clears the suspension instantly.
Australian tax
- 10% GST auto-added for Australian MSPs (ABN validated via the ABR lookup on account creation).
- GST-free for international MSPs.
- Monthly / quarterly GST summary available for BAS preparation.
- CSV / Xero / MYOB-compatible export from Settings → Billing → Export.
Credit notes
Issue credit notes for service disruption, billing error, or goodwill. Credit note PDF is generated and applied to the next invoice. Tracked in the invoice ledger.